Return Policy
Effective Date: 01/03/2025
At ThePreppy.co, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in resellable condition.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain items, such as custom or personalized products, digital downloads, and clearance items, are not eligible for returns.
2. Return Process
- To initiate a return, please contact us at thepreppyco3@gmail.com with your order details and reason for the return.
- Once your return is approved, we will provide return instructions.
- Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.
3. Refunds & Processing
- Refunds will be issued to the original payment method within 5 business days after receiving and inspecting the returned item.
- Shipping costs are non-refundable, except in cases where the return is due to our error.
- If the item is returned in a damaged or used condition, a partial refund may be issued at our discretion.
4. Exchanges
- If you received a defective or incorrect item, please contact us within 7 days of delivery for a replacement.
- Exchanges are subject to product availability.
5. Cancellations
- Orders can only be canceled if they have not yet been processed or shipped.
- If your order has already been dispatched, you will need to initiate a return after receiving it.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please notify us within 7 days with photos of the product and packaging.
- We will arrange a replacement or refund at no additional cost.
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