Shipping & Payment Information
Effective Date: 01/03/2025
Welcome to ThePreppy.co! Below you’ll find important details about our shipping and payment policies. Please review this information before placing an order.
1. Shipping Information
Processing Time:
- Orders are processed within 1 business days (excluding weekends and holidays).
- Custom or handmade items may require additional processing time.
Shipping Methods & Delivery Times:
- We offer standard and expedited shipping options. Estimated delivery times will be provided at checkout.
- Standard shipping takes approximately 5-7 business days.
- We offer free next-business-day delivery for orders within North and South Perth.
- Delivery times vary based on location and chosen shipping method.
- ThePreppy.co is not responsible for shipping carrier delays.
Shipping Costs:
- Shipping costs are calculated at checkout based on the destination and shipping method.
Tracking & Delivery:
- Once your order is shipped, you will receive a tracking number via email.
- Customers are responsible for providing the correct shipping address. We are not liable for lost packages due to incorrect information.
Lost, Stolen, or Damaged Packages:
- ThePreppy.co is not responsible for lost, stolen, or damaged packages once they are shipped.
- If your package is lost or damaged in transit, please contact the shipping carrier for assistance.
2. Payment Information
Accepted Payment Methods:
- We accept [Credit/Debit Cards, PayPal, Apple Pay, Google Pay, and other payment methods].
- Payments must be made in full before an order is processed and shipped.
Currency & Pricing:
- All prices are listed in Australian Dollars (AUD) and are subject to change without notice.
- Taxes and fees may apply and will be calculated at checkout.
Order Cancellations & Modifications:
- Once an order has been placed, it cannot be modified or canceled if it is already in processing.
- If you need to make changes, contact us immediately, and we will do our best to accommodate your request.
Secure Payments:
- We use encrypted and secure payment processing to protect your financial information.
- ThePreppy.co does not store or have access to your payment details.
Refunds & Disputes:
- Payments are non-refundable except in cases where a refund has been approved due to an issue with the order.
- If you have a dispute regarding a transaction, please contact us first before filing a claim with your payment provider.